Privacy Policy
At Bravo Craft, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or interact with us. It also informs you about your rights under applicable data protection laws.
1. Important Information and Who We Are:
This Privacy Policy provides information on how Bravo Craft collects and processes your personal data through your use of our website, including any data you may provide when you contact us, purchase products, sign up to our newsletter, or engage with us on social media. Our website is not intended for children under the age of 13, and we do not knowingly collect data from children. If we learn that we have inadvertently collected data from a child under 13, we will delete it promptly.
Controller
Bravo Craft is the controller and responsible for your personal data.
Contact Details
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
info@bravocraft.co.uk | Sherfield on Loddon RG27 0HU, United Kingdom.
2. What Personal Data We Collect
We may collect, use, store and transfer the following categories of personal data:
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Identity Data: name, title, and contact details you provide.
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Contact Data: email address, billing address, delivery address, telephone number.
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Transaction Data: details of products purchased from us.
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Technical Data: IP address, browser type, device information, time zone setting, operating system, and platform.
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Usage Data: information on how you interact with our website.
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Marketing Data: your preferences for receiving marketing communications.
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Voluntary Data: information you provide in messages, feedback or forms.
We do not collect special categories of personal data (such as information about race, religion, health, or political opinions) or data relating to criminal convictions.
3. How We Collect Your Data
We collect personal data through:
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Direct interactions: when you contact us, place an order, sign up for updates, or provide feedback.
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Automated technologies: such as cookies, analytics and tracking tools when you use our website.
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Third-party sources: such as analytics providers, advertising networks, or payment processors.
4. How We Use Your Data & Legal Basis
We will only use your personal data when permitted by law. The most common legal bases for processing are:
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Consent: when you subscribe to newsletters or marketing.
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Contract: when we process your order and deliver products.
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Legal obligation: when required by law (e.g. tax reporting).
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Legitimate interests: to improve our website and services, unless your rights override these interests.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another compatible reason. If we need to use it for an unrelated purpose, we will notify you.
5. Third-Party Services
We may share your data with trusted third parties for the following purposes:
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Payment providers (e.g. Stripe, PayPal) to process your transactions.
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Logistics and delivery partners to fulfil your orders.
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Analytics providers (e.g. Google Analytics) to improve our website.
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Social media platforms (e.g. Pinterest, Instagram) where you engage with us.
Some partners act as data processors (processing data on our behalf), while others act as controllers (processing for their own purposes). In such cases, their privacy policies apply.
6. International Data Transfers
Some of our third-party providers (such as Google or Meta) may process your personal data outside the UK or the European Economic Area (EEA). When this happens, we ensure adequate safeguards are in place, such as:
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Transfers to countries deemed to provide an adequate level of protection.
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Standard contractual clauses approved by the UK/EU.
You can contact us if you would like further details about the safeguards we use.
7. Cookies
Our website uses cookies and similar technologies to improve functionality, analyse usage and provide a better user experience.
You can disable cookies in your browser settings, but some parts of the website may not function properly as a result. For more information, please see our Cookie Policy.
8. Links to Other Websites
Our website may contain links to other websites or social media platforms. We are not responsible for the content or privacy practices of these external websites. When you leave our site, we encourage you to read the privacy policy of every website you visit.
9. Data Security
We use appropriate technical and organisational measures to prevent your personal data from being lost, accessed, used, altered or disclosed without authorisation.
10. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting or reporting requirements.
When data is no longer required, we will securely delete or anonymise it.
11. Your Rights
Under data protection laws, you have the right to:
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Request access to your personal data.
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Request correction of your personal data.
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Request erasure of your personal data.
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Object to processing of your personal data.
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Request restriction of processing.
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Request transfer of your personal data.
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Withdraw consent at any time (e.g. unsubscribe from marketing).
If you wish to exercise any of these rights, please contact us at info@bravocraft.co.uk We may need to request proof of identity to confirm your request. We aim to respond within one month.
12. Complaints
If you have concerns about how we handle your data, please contact us directly first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK: www.ico.org.uk.
13. Changes to This Policy
We keep our Privacy Policy under regular review and will update it when necessary. Any updates will be posted on this page.
Last Updated: 07 September 2025